Each patient treated by Grow Through Life Counseling has the right to:

• Be given verbal and written notice of rights and responsibilities in a language and manner that ensures understanding by the patient or their representative.

• Be treated courteously, with respect and dignity, free from discrimination or reprisal.

• Receive care services without discrimination based on race, color, national origin, age, religion, disability, sex (including pregnancy, sexual orientation, gender identity), or source of payment.

• Have access to interpretation services whenever possible for limited English proficiency.

• Receive accurate information regarding the qualifications and capabilities of the organization.

• Receive understandable information to provide informed consent or to refuse care prior to treatment.

• Be fully informed about treatment or procedures and expected outcomes before they are performed.

• Receive good faith estimates prior to treatment.

• Understand services, fees, and payment policies.

• Have personal health information kept confidential and understand how it is used and shared.

• Receive care in a safe setting by qualified professionals free from abuse or harassment.

• Be informed of supervising clinicians when applicable.

• Request information on provider credentials.

• Receive treatment aligned with current clinical standards.

• Decline or discontinue care at any time.

• Receive appropriate referrals, follow-up, and continuity of care.

• Share feedback or complaints and receive guidance on resolution processes.

​​

​

Each patient treated by Grow Through Life Counseling has the responsibility to:

• Be respectful and considerate of clinicians, staff, and other clients, including arriving on time and communicating cancellations.

• Refrain from verbally abusive or threatening behavior.

• Not record sessions without consent.

• Review and understand all consent forms and ask questions when needed.

• Request accommodations if needed (e.g., interpretation services).

• Actively participate in care and communicate openly with providers.

• Follow agreed-upon treatment plans and discuss any needed changes.

• Provide accurate and complete health information, including medications and history.

• Provide insurance and billing information and understand benefits.

• Meet financial obligations for services received.

• Respect the confidentiality of other clients.

• Respect clinic property and notify staff if discontinuing care.

​

​

PATIENT ACCOMMODATIONS
Grow Through Life Counseling is committed to effective communication and accessible care. We provide reasonable accommodations and auxiliary services, including interpretation and translation support, when clinically appropriate and available.

Please speak with your clinician or our intake team if you need assistance or accommodations.